Payments

Learn about payment methods, billing, and refunds on MyGoodRental.

Payment Methods

We accept the following payment methods:

Understanding Your Total

Your booking total includes:

Price Breakdown Example

Nightly Rate ($150 × 3 nights)     $450.00
Cleaning Fee                        $75.00
Service Fee                         $52.50
Occupancy Tax                       $28.88
─────────────────────────────────────────
Total                             $606.38

When You’re Charged

• At Booking: Full payment is collected when you complete your booking
• Security Deposits: If applicable, authorized (not charged) at booking and released after checkout

Receipts and Invoices

Access your payment records:

1. Go to My Trips > Select your booking
2. Click Receipt to download your receipt
3. Receipts include all charges and applicable taxes

Refunds

Refund Timeline

Note: Actual refund timing depends on your payment method and financial institution.

Refund Amounts

Refund amounts depend on:

1. The property’s cancellation policy
2. When you cancel relative to check-in date
3. The service fee policy (may be non-refundable)

Payment Issues

Card Declined

If your card is declined:

1. Verify your card details are correct
2. Ensure sufficient funds/credit are available
3. Contact your bank if issues persist
4. Try an alternative payment method

Disputed Charges

If you believe you were charged incorrectly:

1. Review your receipt in My Trips
2. Contact the host to discuss
3. If unresolved, contact MyGoodRental support

Security

We take payment security seriously:

• All transactions are encrypted (SSL/TLS)
• We never store your full card number
• Payments are processed by Stripe, a PCI-compliant payment processor
• Two-factor authentication available for your account