Managing Bookings

Learn how to manage booking requests, confirmed reservations, and guest communications.

Booking Types

Instant Book

Guests can book immediately without your approval. Best for:

• Established listings with clear house rules
• Hosts who want maximum bookings
• Properties with flexible availability

Request to Book

Guests send a booking request that you approve or decline. Best for:

• New listings
• Properties requiring guest screening
• Hosts who want to review each booking

Configure in Listing > Availability > Booking settings.

Handling Booking Requests

When you receive a request:

1. Review the request - Check dates, guest count, and guest profile
2. Message the guest - Ask questions if needed
3. Accept or decline - Respond within 24 hours

Accepting a Request

1. Go to Bookings > Pending
2. Review the booking details
3. Click Accept
4. The guest will be charged and the booking confirmed

Declining a Request

1. Go to Bookings > Pending
2. Click Decline
3. Select a reason (helps improve your listing)
4. Optionally send a message to the guest

Tip: Responding quickly improves your search ranking and booking rate.

Viewing Bookings

Access your bookings from Host Dashboard > Bookings:

Creating Manual Bookings

Book directly for guests who contact you outside the platform:

1. Go to Bookings > Create Booking
2. Select the property and dates
3. Enter guest information
4. Set pricing (can override standard rates)
5. Choose payment method:
   • Collect through MyGoodRental
   • Mark as paid externally
6. Confirm the booking

Modifying Bookings

Changing Dates

1. Go to the booking details
2. Click Modify Booking
3. Select new dates
4. Review price changes
5. Submit for guest approval (if price increases)

Adding Charges

Add fees for extra services or adjustments:

1. Open the booking
2. Click Add Charge
3. Enter description and amount
4. Guest will be notified and charged

Cancelling Bookings

Host-Initiated Cancellation

1. Go to the booking
2. Click Cancel Booking
3. Select reason
4. Review refund amount (based on your policy)
5. Confirm cancellation

Warning: Frequent host cancellations can affect your search ranking and may result in penalties.

Guest-Initiated Cancellation

When a guest cancels:

• Refund is calculated based on your cancellation policy
• You’ll be notified via email
• The dates become available again

Booking Documents

Some bookings may require documents:

• Rental agreements - Custom terms for the stay
• Liability waivers - For properties with special amenities
• ID verification - Guest identification

Set up required documents in Listing > Policies > Documents.